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We've been using their service for 5 years and there have been at least a dozen times when either the driver never came, showed up at a different time and then lied about it, didn't follow the delivery instructions, etc. EVERY single time I call about a situation, the customer service sides with the drivers who clearly lie about what happened to cover their butts.

I've had managers hand up on me because they didn't want to deal with the situation (there was no yelling or cussing on my end). When they screw up, they flat out refuse to do anything about it and because we own a payroll company and send out employee's pay checks, our packages are time sensitive. There have been many times that we have had to personally deliver our packages in order to keep our clients happy and there often isn't time in our say to do that. Our regular pick up driver is great, but the drivers that deliver and the ones that fill in when our regular driver is gone, are horrible.

The communication within the company sucks. Definitely one of the worst companies I've had to deal with.

Reason of review: Poor customer service.

Location: Hartford, Wisconsin

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Guest

Omg, your review is so very true and accurate. I had a horrible experience with the Regional Manager Curt regarding a similar issue.

Their driver lied about trying to deliver a package to my sister's house and stated that my sister refused to accept the package which did not make any sense since she waited at home for this reason. I tried explaining this to Curt, the Regional Manager and he yelled at me at the top of his lungs then hung up on me. I tried calling back and he refused to take my call.

How are they in the business of being a courier and expect their customers, who pay for their service, to assist and or unload their packages from their truck. This company is a complete joke.

Guest

Yet you continue to use their service? Hmmmm.....

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